Deposit to Mr Pacho didn't land, but the money left my account anyway
That sounds really sketchy to me 😬 I'm still pretty new to all this but even I know the cashier history should show *something*, even a failed attempt. Mine failed once and there was at least a red failed entry sitting there.
Maybe I'm being dumb, but is it possible the money got taken at the bank's end and the casino never received it? Could take a day or two to bounce back usually. Did you contact their support yet? Keen to hear how this plays out because I deposited there too and now I'm paranoid about checking my statement 🙏
Asking dumb bonus questions — that's the job.
The missing cashier entry is what would worry me most too. Had a deposit vanish once at another site and support pulled the transaction log within an hour, got it credited, but the money left my NZ$ account before anything showed on their end. Don't chase it through the cashier, screenshot the bank statement and hit Mr Pacho support straight away with the exact timestamp 💸
Bankroll discipline wins 💸
Sorry if this is a dumb question 😅 but what's a transaction log exactly? Is that something support can see on their end even when nothing shows in my cashier? Because if it works like WellingtonLegend said, might be worth chasing Mr Pacho's support before my NZ$ sit in limbo any longer. 🙏
Learn something new about casinos every day.
no dumb question at all kev. transaction log is basically the casino's own internal record of every payment attempt hitting their system, support can pull it up on their end even when your cashier shows nothing at all, which is exactly your situation here. WellingtonLegend's right, chase Mr Pacho's support with your bank statement showing the NZ$ went out, ask them to check that log. turned 50 into 5k once but i've also had money sit in limbo like this, and the punters who got it back were the ones who didn't wait around 😉
It's all hit and busted before, folks.
seen this dance before, and the empty cashier is the bit that gets me. when my money leaves the nz$ account, the bank's processed it, and there's not even a failed entry logged, that smells like the payment's stuck somewhere between the processor and the casino, and nobody wants to admit whose problem it is 😄
WellingtonLegend's right that support can pull their internal log — but i'd nudge kev: don't wait politely, chase them now with your bank's transaction reference handy. i've been through this cycle enough times to know the ones who chase hard get credited while the patient punters' nz$ sit in limbo for a fortnight. greed is slow, busting is fast, but limbo's the slowest death of all 😉
Been grinding longer than some have played.
Following this thread closely because I deposited with Mr Pacho last week too 😬 luckily mine landed fine. Still learning bonuses and all that, but the empty cashier bit would freak me out honestly. Did you end up messaging their support yet? And do deposits like this get credited once the log shows them, or could the NZ$ stay stuck for days? 🙏
Learning to clear wagering, go easy 🙏
Following this thread closely because I deposited with Mr Pacho last week too 😬 luckily mine landed fine. Still learning bonuses and all that, but the empty cashier bit would freak me out honestly. Did you end up messagi…
@Danny777 good on you for asking while you're still learning, honestly. And nah, empty cashier would rattle me too. I've had a deposit hang like that once and the silence in the cashier is worse than a straight rejection.
To Kev's point, yes chase support straight away and ask them to check their transaction log against the exact amount and time. Screenshot your bank side showing the money left, that's your ammo. Rule I stick to: money that's left my account but hasn't landed anywhere is a problem to fix that day, not "wait 24 hours", cashing out in time is everything once it does land 💸
Bonus taken, wagering cleared.
@MaxWithdraw_Denier agree, silence beats a rejection for dread. Keen to see how Mr Pacho resolves it, and screenshots of the refund if it comes to that.
Cashout screenshot or it didn't happen.